Dear Aiwanbuaidaodaodexiaowanjiazi,Thank you for sharing your experience at Mandai Rainforest Resort. We’re delighted to hear that our family-friendly environment and the tropical rainforest ambiance made your stay enjoyable.We appreciate your feedback regarding the mosquitoes in public areas and will continue our efforts to maintain a comfortable environment for all our guests. It’s wonderful to know you enjoyed our rooftop garden — it’s truly a special spot for evening views and photos!We look forward to welcoming you and your family back again soon.Warm regards,Glen CookGeneral Manager
Dear Guest,Thank you for your feedback and for staying with us.We’re glad you enjoyed the natural surroundings and convenient access to the zoo. We acknowledge your comments about service speed and dining variety — we’re actively ramping up staffing and expanding our F&B offerings to enhance guest experience.Your tips on nearby transport and dining will also be helpful to fellow guests. We hope to welcome you back again with even more improvements in place.Warm regards,Glen CookGeneral Manager
Dear Fantexi,Thank you for choosing to stay in our Pod Tree House and for celebrating Children’s Day with us! We're so glad to hear that your initial concerns were put to rest and that you enjoyed your experience — from the peaceful morning yoga to the unique treehouse setting.We're delighted you felt a Bali-like vibe and appreciated the friendly service. We've noted your feedback on breakfast and will continue refining our offerings.We look forward to welcoming you back for that swim next time!Warm regards,Glen CookGeneral Manager
Dear Cheriequek,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your escape from the city and found peace in the natural surroundings of our resort. It's wonderful to know you loved the spacious room and the beautiful lake view, as well as the rooftop pool — sunset swims are one of our favorites too! We're also glad the breakfast buffet hit the spot with its variety. We hope to welcome you back for another relaxing stay soon!Warm regards,Glen CookGeneral Manager
Dear Guest User,Thank you for taking the time to share your experience with us. We're glad you appreciated the natural surroundings and the overall attitude of our team.However, we sincerely apologize for the inconveniences you encountered — particularly the unresolved bathroom drainage issue, the unexpectedly cold air conditioning, and the early morning alarm disturbance. These should have been addressed promptly and thoroughly, and we regret that they impacted your comfort and sleep. We also recognize the frustration caused by delayed responses and follow-ups that did not resolve the problem.Your feedback is invaluable, and we will be working closely with our maintenance and housekeeping teams to ensure these oversights are corrected and that similar situations are prevented in the future.We appreciate your patience and hope we’ll have the chance to offer you a much better experience on your next visit.Warm regards,Glen CookGeneral Manager
Dear Guest,感谢您的精彩评价！我们非常高兴您能在我们开业初期体验到如此愉快的入住经历。对于您提到的出租车入口问题，我们会不断优化指引，以确保我们的宾客能够更加顺利地到达酒店。很高兴听到我们的前台服务能够帮您顺利找到酒店并为您提供帮助，同时也感谢您对我们服务的认可。我们会继续努力，确保每一位宾客都能享受到温馨和周到的服务。酒店周围的环境还在不断完善中，感谢您的理解与耐心。我们会在接下来的日子里继续进行改进，也希望您下次再来时能体验到更多的设施和服务。同时，非常感谢您提到我们的环保措施，我们非常重视可持续发展，并致力于为每一位宾客提供更绿色、更健康的旅行体验。期待在不久的将来再次欢迎您和您的家人，祝您和您的孩子生活愉快，身体健康！再次感谢您的支持与反馈！Best regards,Glen Cook General Manager
Dear Guest,非常感谢您抽空分享如此详细的入住体验，也很高兴得知您对本次的整体入住感到满意。??我们非常理解新开业初期存在的一些不足，也一直在积极聆听宾客的反馈并持续改进。看到您提到入住流程、客房舒适度、驱蚊准备等方面的提升，让我们倍感欣慰，这对我们的团队是极大的鼓励！感谢您对泳池、健身房、以及园区交通便利性的肯定，也感谢您为其他宾客提供了实用的建议。如果您喜欢这次的入住体验，诚挚邀请您到 TripAdvisor 和 Google 为我们留下宝贵的评价。这将帮助更多旅客了解Mandai Rainforest Resort，并鼓励我们的团队继续努力提升服务品质。我们期待不久的将来再次欢迎您及家人朋友的光临，祝您生活愉快！Glen CookGeneral Manager
