Dear Valued Guest,Thank you for sharing your wonderful feedback. I am delighted to hear that you enjoyed your stay at Mandai Rainforest Resort and that the rooftop garden provided such a peaceful and memorable experience.Your kind words mean a lot to our team, and I will be sure to share your compliments with them. We look forward to welcoming you back for another relaxing staycation soon.Warm regards,Glen CookGeneral Manager
Dear Christine Lee Poh Mei,Thank you for your wonderful feedback. We are delighted to hear that our team, especially our front desk colleague, made your stay enjoyable. I will be sure to share your kind words with him—recognition like this truly motivates our team.We look forward to welcoming you back for another memorable stay!Warm regards,Glen CookGeneral Manager
Dear Valued Guest,Thank you for taking the time to share your feedback with us.We’re glad we were able to offer a Rainforest View room, though we’re sorry to hear that the bed size did not meet the comfort expectations for your stay.Your comments are valuable — we are currently reviewing bedding configurations and guest preferences across our room types, and feedback like yours helps guide future updates.We hope to have the opportunity to welcome you back again and provide a more comfortable stay.Warm regards,Glen CookGeneral Manager
Dear kelp2025,Thank you for sharing your wonderful review.We’re thrilled to hear that your family enjoyed the stunning views of Seletar Reservoir, the fresh air, and the experiences at our Level 5 bar and swimming pool. It’s also great to know that our breakfast spread, room design, and service contributed to a memorable stay for your family.We’re pleased that our location near the Mandai wildlife parks enhanced your visit, and we will pass on your thanks to the entire team. We look forward to welcoming you and your family back for another enjoyable and refreshing stay in the rainforest.Warm regards,Glen CookGeneral Manager
Dear Valued Guest,Thank you for sharing your feedback.We’re delighted to hear that you enjoyed our service, the atmosphere of the resort, and the breakfast offerings, including the live cooking stations.We also appreciate your comments regarding Sunday morning breakfast crowding and table availability. Your feedback will be reviewed with our culinary and operations teams to improve the flow and guest experience during peak periods.We look forward to welcoming you back for another enjoyable stay at Mandai Rainforest Resort.Warm regards,Glen CookGeneral Manager
Dear songuoer,Thank you for sharing such a thoughtful and vivid reflection of your stay with us.I’m delighted to hear that our rainforest surroundings, lobby design, and rooftop spaces left such a memorable impression — and that the proximity to Night Safari and the other wildlife parks made your visit more relaxed and enjoyable. It’s wonderful to know you felt the spirit of nature and tranquillity we aim to provide.I appreciate your feedback on breakfast and will share your comments with our culinary team as we continue to refine both variety and flavour.Thank you also for highlighting transport challenges — we are working closely with taxi providers and ride-hailing platforms as the resort becomes more widely known.We’re thrilled to have met your expectations of a rainforest retreat, and hope you’ll return to experience even more — perhaps including the complimentary park visit next time.Warm regards,Glen CookGeneral Manager
Dear TonyTay,Thank you for sharing your feedback. We are glad to hear that your room met your preferences. We also appreciate your observations regarding the carpark and signage. Your comments have been shared with our team so we can improve directions and make it easier for first-time visitors to navigate the resort.We hope to welcome you back soon for an even smoother experience.Warm regards,Glen CookGeneral Manager
Dear Guest,Thank you for sharing your wonderful feedback! We are delighted to hear that you enjoyed your 3D2N staycation, and that the room, environment, and breakfast spread met your expectations.It’s always great to know that our guests leave feeling relaxed and satisfied, and we look forward to welcoming you back for another memorable stay at Mandai Rainforest Resort.Warm regards,Glen CookGeneral Manager