Dear Aiwanbuaidaodaodexiaowanjiazi,Thank you for sharing your experience at Mandai Rainforest Resort. We’re delighted to hear that our family-friendly environment and the tropical rainforest ambiance made your stay enjoyable.We appreciate your feedback regarding the mosquitoes in public areas and will continue our efforts to maintain a comfortable environment for all our guests. It’s wonderful to know you enjoyed our rooftop garden — it’s truly a special spot for evening views and photos!We look forward to welcoming you and your family back again soon.Warm regards,Glen CookGeneral Manager
Dear Guest,Thank you for your feedback and for staying with us.We’re glad you enjoyed the natural surroundings and convenient access to the zoo. We acknowledge your comments about service speed and dining variety — we’re actively ramping up staffing and expanding our F&B offerings to enhance guest experience.Your tips on nearby transport and dining will also be helpful to fellow guests. We hope to welcome you back again with even more improvements in place.Warm regards,Glen CookGeneral Manager
Dear Fantexi,Thank you for choosing to stay in our Pod Tree House and for celebrating Children’s Day with us! We're so glad to hear that your initial concerns were put to rest and that you enjoyed your experience — from the peaceful morning yoga to the unique treehouse setting.We're delighted you felt a Bali-like vibe and appreciated the friendly service. We've noted your feedback on breakfast and will continue refining our offerings.We look forward to welcoming you back for that swim next time!Warm regards,Glen CookGeneral Manager
Dear Cheriequek,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your escape from the city and found peace in the natural surroundings of our resort. It's wonderful to know you loved the spacious room and the beautiful lake view, as well as the rooftop pool — sunset swims are one of our favorites too! We're also glad the breakfast buffet hit the spot with its variety. We hope to welcome you back for another relaxing stay soon!Warm regards,Glen CookGeneral Manager
Dear Guest User,Thank you for taking the time to share your experience with us. We're glad you appreciated the natural surroundings and the overall attitude of our team.However, we sincerely apologize for the inconveniences you encountered — particularly the unresolved bathroom drainage issue, the unexpectedly cold air conditioning, and the early morning alarm disturbance. These should have been addressed promptly and thoroughly, and we regret that they impacted your comfort and sleep. We also recognize the frustration caused by delayed responses and follow-ups that did not resolve the problem.Your feedback is invaluable, and we will be working closely with our maintenance and housekeeping teams to ensure these oversights are corrected and that similar situations are prevented in the future.We appreciate your patience and hope we’ll have the chance to offer you a much better experience on your next visit.Warm regards,Glen CookGeneral Manager
Dear Guest,感謝您的精彩評價！我們非常高興您能在我們開業初期體驗到如此愉快的入住經歷。對于您提到的出租車入口問題，我們會不斷優化指引，以確保我們的賓客能夠更加順利地到達酒店。很高興聽到我們的前臺服務能夠幫您順利找到酒店并為您提供幫助，同時也感謝您對我們服務的認可。我們會繼續努力，確保每一位賓客都能享受到溫馨和周到的服務。酒店周圍的環境還在不斷完善中，感謝您的理解與耐心。我們會在接下來的日子里繼續進行改進，也希望您下次再來時能體驗到更多的設施和服務。同時，非常感謝您提到我們的環保措施，我們非常重視可持續發展，并致力于為每一位賓客提供更綠色、更健康的旅行體驗。期待在不久的將來再次歡迎您和您的家人，祝您和您的孩子生活愉快，身體健康！再次感謝您的支持與反饋！Best regards,Glen Cook General Manager
Dear Guest,非常感謝您抽空分享如此詳細的入住體驗，也很高興得知您對本次的整體入住感到滿意。??我們非常理解新開業初期存在的一些不足，也一直在積極聆聽賓客的反饋并持續改進。看到您提到入住流程、客房舒適度、驅蚊準備等方面的提升，讓我們倍感欣慰，這對我們的團隊是極大的鼓勵！感謝您對泳池、健身房、以及園區交通便利性的肯定，也感謝您為其他賓客提供了實用的建議。如果您喜歡這次的入住體驗，誠摯邀請您到 TripAdvisor 和 Google 為我們留下寶貴的評價。這將幫助更多旅客了解Mandai Rainforest Resort，并鼓勵我們的團隊繼續努力提升服務品質。我們期待不久的將來再次歡迎您及家人朋友的光臨，祝您生活愉快！Glen CookGeneral Manager
