Dear Ngoooo,Thank you for your wonderful review! We’re delighted to hear that our team made you feel so welcome from the moment you arrived. It’s great to know you enjoyed the spacious room, attentive housekeeping, and especially Shaun’s dedicated service — I will be sure to pass on your kind words to him.We look forward to welcoming you back for another memorable stay at Mandai Rainforest Resort!Warm regards,Glen CookGeneral Manager
Dear Lim3,Thank you for your wonderful feedback!We’re delighted to hear that you and your mum enjoyed the warm welcome, smooth check-in, and the great view from your room. The rooftop garden is indeed a special spot to relax and take in the surroundings. We’re glad our location worked well for your visit to the zoo and nearby attractions.We look forward to welcoming you back for another memorable stay!Warm regards,Glen CookGeneral Manager
Dear Guest,Thank you for your kind words and for sharing your experience with us.We’re glad to hear that our team was helpful and polite, but we’re sorry about the inconsistency you encountered during breakfast seating. That’s not the experience we aim to provide. We’ll review this with the team to ensure our service approach is clear and consistent for all guests.We appreciate your feedback — it helps us improve. We hope to welcome you back for a smoother and more enjoyable stay.Warm regards,Glen CookGeneral Manager
Dear Chee Chang,Thank you for sharing your experience with us. I’m pleased to hear you enjoyed the beautiful surroundings and the variety of fruits and vegetables at breakfast.I appreciate your feedback regarding the pillows, mattress comfort, and room temperature. We're currently fine-tuning aspects of our in-room climate control, and your insights will help us make necessary improvements. I’m also taking note of your comment on air circulation in the loft area — your point about warm air rising is well taken.We hope to welcome you back again for an even more comfortable stay.Warm regards,Glen CookGeneral Manager
Dear User,Thank you for your lovely feedback. We’re glad you had a restful staycation and enjoyed the friendly service and breakfast experience — champagne included!While we regret the issues with in-room dining and air conditioning, we're pleased our maintenance team could resolve it swiftly. It's wonderful to know Banyan Tree continues to leave you with fond memories.We look forward to welcoming you back again soon.Warm regards,Glen CookGeneral Manager
Dear EndAreElle,Thank you so much for sharing such a detailed and heartfelt review of your stay with us at Mandai Rainforest Resort. We’re delighted that your husband’s birthday celebration was memorable and that you enjoyed the smooth check-in, the thoughtful birthday cake, and the beautiful harmony of our resort’s design with nature.I’m glad to hear our team made you feel cared for throughout your stay — we’ll be sure to pass on your kind words to them. Your feedback regarding the halal certification and dining options is very valuable, and we’re continually exploring ways to improve inclusivity and variety for all our guests.And yes, the pandan crème br?lée is a favorite here—so glad it was a highlight for you!We look forward to welcoming you back for another relaxing and delicious getaway soon.Warm regards,Glen CookGeneral Manager
Dear Xiaofeifei??Sky,Thank you for taking the time to share your detailed feedback!We’re glad to hear your check-in was smooth and that you enjoyed the design of our facilities, as well as the cleanliness and convenient location near the zoo. We appreciate your understanding regarding the short wait for your luggage during a busier time—we’ll continue working to improve efficiency in that area.Your kind words about Evon and Weikai truly mean a lot. We’re proud to have team members like them who go above and beyond to make our guests feel welcome and supported. We'll be sure to pass along your thanks!We also appreciate your comment on the carpet under the parent-child bed, and we’ll make sure our housekeeping team addresses it promptly.We hope to welcome you and your family back again soon!Warm regards,Glen CookGeneral Manager
Dear Guest,Thank you for your kind feedback! We’re so glad to hear you enjoyed our convenient location near the zoo and night safari, as well as the beautiful, nature-inspired atmosphere of the hotel. It’s also wonderful to know you had a great experience with our breakfast offerings—we take pride in providing a variety of delicious options to start the day right.We truly appreciate your understanding regarding the areas that still have room for improvement. As a newly opened hotel, we’re continuously working to refine and enhance the guest experience, and your feedback helps us greatly in that process.We look forward to welcoming you back for an even better stay in the future!Warm regards,Glen CookGeneral Manager
Dear Tutu9025,Thank you for sharing your personal experience with us. We’re very sorry to hear that your stay did not meet expectations, and we deeply regret the frustration and inconvenience you encountered throughout your visit.From the difficulty locating the property and the unanswered calls, to the cleanliness oversights and delays in service — we understand how these issues affected your stay and overall impression. These are not the standards we strive to uphold, especially under the Banyan Tree name, and we sincerely apologize.We also take your feedback seriously regarding the lack of children’s amenities at check-in, the state of housekeeping, and the missed opportunities in guest engagement from our team. Your comments about staffing in shared facilities and the absence of warm hospitality are being addressed directly with our operational leaders.We’re glad you appreciated the natural environment and the proximity to Singapore’s wildlife attractions. However, we understand that for guests seeking shopping or city-based activities, the location may feel remote — and we could have done more to help you make the most of your stay.Your experience clearly did not reflect the care, comfort, and attention we aim to provide, and for that, we sincerely apologize. We appreciate your feedback and will use it to drive meaningful improvements. While we understand your hesitation about future stays, we hope one day we may have the opportunity to regain your trust.Warm regards,Glen CookGeneral Manager
Dear Zhufubuzhu,Thank you for sharing your experience with us. I’m glad to hear that your check-in went smoothly and that arriving a little later helped you avoid the wait—especially on a busy Vesak Day holiday.It’s wonderful that you enjoyed our rooftop infinity pool and had a pleasant breakfast experience by arriving early. We’re also happy you gave our buffet dinner a try, and we appreciate your understanding regarding pricing in a resort setting.Your kind comments, especially about the pool and overall stay, mean a lot to the team. We’re delighted you had a good visit and hope to welcome you back for another relaxing getaway soon.Warm regards,Glen CookGeneral Manager
