Dear Valued Guest,Thank you for taking the time to share your feedback and for returning to Mandai Rainforest Resort.We’re glad to hear that you generally enjoyed your stay, but we sincerely apologise for the confusion regarding the reservoir-view room at check-in. Guest satisfaction is very important to us, and we regret that this situation caused any disappointment.We will review our booking and check-in communication processes to ensure clarity and prevent similar experiences in the future. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a seamless and enjoyable stay next time.Warm regards,Glen CookGeneral Manager
Dear Valued Guest,Thank you for sharing your wonderful review.We’re delighted to hear that your family enjoyed the views of Seletar Reservoir, the fresh air, and the experiences at our Level 5 bar and swimming pool. It’s also wonderful to know that our breakfast spread, room design, and service contributed to a memorable stay for your family.We’re pleased that our location near the Mandai wildlife parks enhanced your visit, and we will pass on your thanks to the entire team. We look forward to welcoming you and your family back for another enjoyable and refreshing stay in the rainforest.Warm regards,Glen CookGeneral Manager
Dear Valued Guest,Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the spacious and well-lit rooms, eco-friendly amenities, and the variety of breakfast options. It’s also wonderful to know that our location made visiting the nearby zoo convenient, making your stay enjoyable for the whole family.We hope to welcome you back soon for another memorable experience in the rainforest.Warm regards,Glen CookGeneral Manager
Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad you enjoyed the variety and daily rotation of our breakfast menu, as well as the convenience of our location near the zoo.We also appreciate your understanding regarding the presence of ants in a natural environment, as we strive to maintain a balance between comfort and our rainforest setting. Your feedback will help us continue refining our facilities while staying true to the natural surroundings.We look forward to welcoming you back for another enjoyable stay.Warm regards,Glen CookGeneral Manager
Dear Guest,Thank you for taking the time to share your detailed feedback. I’m glad to hear that you enjoyed the room, the natural breeze at night, and the relaxing experience after visiting the Night Safari. I’m also pleased that the little touches in the lobby, like the lemon water and cookies, added to your stay.I do want to sincerely apologise for the delays in room servicing during your stay and for the inconvenience caused by the limited umbrellas and difficulty securing a taxi. Your observations regarding service timing and lobby facilities are well noted, and we will review these areas to ensure a smoother experience for our guests in the future.We truly appreciate your constructive feedback, as it helps us improve. It would be our pleasure to welcome you back and provide a more seamless and enjoyable experience on your next visit.Warm regards,Glen CookGeneral Manager
Dear Tianpingguobutian,Thank you for sharing your detailed feedback. We’re delighted to hear that you enjoyed the immersive nature experience, our team’s friendliness, and the convenient location. We also appreciate your comments on food variety and room amenities, and we’ll review these to improve the overall experience for our guests.We look forward to welcoming you back soon!Warm regards,Glen CookGeneral Manager
Dear Valued Guest,Thank you for your wonderful review! We are delighted to hear that you absolutely loved your stay and that the river view, sounds of nature, and rainforest surroundings made your experience so memorable. Waking up to birds chirping is truly one of the special moments we hope our guests get to enjoy here.We’re glad you found breakfast well-organized with a great variety, enjoyed the cozy rooftop pool, and had a fantastic time on the Night Safari tour. It’s lovely to know the overall experience felt immersive and connected to nature.We truly appreciate your recommendation and look forward to welcoming you back for a longer stay next time—so you can fully unwind and enjoy everything the rainforest has to offer.Warm regards,Glen CookGeneral Manager
Dear Guest,Thank you for sharing your wonderful feedback! We are delighted that you enjoyed the serene and calming atmosphere of our resort and felt well cared for by our team. Our staff takes pride in delivering attentive service, and it’s heartening to know it made your stay memorable.We look forward to welcoming you back to Mandai Rainforest Resort by Banyan Tree for more relaxation and nature-filled experiences.Warm regards,Glen CookGeneral Manager
Dear Valued Guest,Thank you for sharing your wonderful experience at Mandai Rainforest Resort by Banyan Tree. We are delighted to hear that our call centre team and Room Service went above and beyond to make your stay enjoyable.It’s also great to know that you appreciated the eco-friendly design and thoughtful energy-saving features of your Lake View room, as well as the practical and scenic balcony mesh blind. We’re thrilled that the rooftop sunset experience left a lasting impression—it’s truly one of our favourite spots as well.We look forward to welcoming you back for another memorable stay surrounded by nature.Warm regards,Glen CookGeneral Manager
Dear Joseph Tay Choo Kheng,Thank you for your kind words! We are thrilled that you enjoyed the greenery and design of the resort. It’s also wonderful to hear that our team made a positive impression with their friendliness and service.We look forward to welcoming you back for another relaxing stay!Warm regards,Glen CookGeneral Manager
